FAQ's

1. What products does iPhone Aura sell?

iPhone Aura offers a wide range of iPhone accessories  and mobile accessories including cases, screen protectors, chargers, cables, power banks, and smart gadgets. We source premium-quality accessories compatible with iPhone and other phones.

2. Are your products original and high quality?

Yes! Every product listed on iPhone Aura is 100% authentic, quality-tested, and selected from trusted manufacturers. We prioritize durability, performance, and premium finish in every accessory we sell.

3. How can I place an order on iPhone Aura?

Simply browse our collections, add your desired items to the cart, and proceed to checkout. You can place your order online using either advance bank transfer or Cash on Delivery (COD). Once confirmed, you’ll receive a tracking number via SMS or email.

4. What payment methods do you accept?

We currently offer two secure payment options:

• Advance payment directly to our verified bank account.

• Cash on Delivery (COD) for selected cities in Pakistan.
  All transactions are processed through secure and reliable payment gateways to ensure customer safety.

5. How long will it take to receive my order?

We offer fast & Free shipping across Pakistan. Orders are usually delivered within 3 to 5 business days, depending on your location. You’ll receive real-time tracking updates once your parcel is dispatched.

6. Do you offer international shipping?

Currently, iPhone Aura focuses on domestic orders within Pakistan. However, we’re expanding our logistics network to support international deliveries soon. Stay tuned for updates!

7. What is your return and refund policy?

We believe in complete customer satisfaction. If you receive a damaged or incorrect product, you can request a return or replacement within 7 days of delivery. Refunds are processed promptly once the returned item is verified. For more details, please visit our Refund & Return Policy.

8. Can I track my order after purchase?

Yes, all orders come with a tracking number once shipped. You can easily check the delivery status through our courier partner’s website or by contacting our customer support team.

9. How can I contact customer service?

You can reach our 24/7 support team through the Contact Us page, email, or WhatsApp. Our representatives are always ready to help with order updates, product questions, or return assistance.

10. Why should I choose iPhone Aura?

Because we combine premium quality, affordable pricing, and trustworthy service. From original iPhone cases to reliable chargers, we deliver accessories you can count on fast, secure, and stylish.